Tehnical support

Tehnical Support

Upgrading page

IMPORTANT NOTE: Before upgrading, check HW / MV version of the product you own. Always use the proper version, otherwise product may not work as expected.

Hint: if the browser doesn’t want to download the file with clicking it, hold cursor over the link, right-click with mouse, “save link as” and save file on disk.

8Firmwares

Positioner type   Firmware
 BIN (ver. 8048)

HW:36F (Micro-F)

Compatible with Helios Analytics ver. 2.0.19 or higher
  ATTENTION: If bootloader version on your device is lower than 8.005, upgrade bootloader first (micro_bw.bin)
Sigma type   Firmware
 BIN (ver. 1381)

HW:35A (Sigma) Wireless  

For Sigma with LoRa master converter
HW:35A (Sigma) RS485   For Sigma with wired connection – RS485 to positioners
Positioner typeFirmware
HW:36A (Micro) NEW (18-10-2014)EHX (ver.6.71)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: If you are upgrading from version lower than 6.56 to higher, import suitable *.hss file below
HW:27E  (18-10-2014)EHX (ver.6.64)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: ver. 6.58 and higher, change parameters:
A1 = 134
A2 = 0
HW:26AEHX (ver.6.36)
HW:27C0,27C1  (18-10-2014)EHX (ver.6.64)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: ver. 6.58 and higher, change parameters:
A1 = 134
A2 = 0

Full default settings

Tracker typeFull default settings
SM44M1VxPHSS – Helios import files
SM44M2VxPHSS – Helios import files
SM44M3V15PHSS – Helios import files
SM3xxx, MC13HSS – Helios import files
SM3xxx, MV: 1010, 1000 ; 1 HallHSS – Helios import files
SM3xxx, MV: 1010, 1000 ; 2 HallsHSS – Helios import files
SM3xxx, MV: 1100, 1101, 1110, 1111HSS – Helios import files
SM3xxx, MV: 1102, 1112, 1120, 1121HSS – Helios import files

Partial default settings

Geometry onlyPartial settings
SM44M1VxPHSS – Helios import files
SM44M2VxPHSS – Helios import files
SM44M3VxxPHSS – Helios import files
SM12SLT on A axisHSS – Helios import files
SM12SLT on B axisHSS – Helios import files
Actuator onlyPartial settings
A axis, Motor M1, MV:1000HSS – Helios import files
A axis, Motor M1, MV:1001,1005HSS – Helios import files
A axis, Motor M1, MV:1002,1003,1004HSS – Helios import files
A axis, Motor M2, MV:1006, 2000HSS – Helios import files
A axis, Motor M3, MV:1000HSS – Helios import files
B axis, Motor M1, MV:1000HSS – Helios import files
B axis, Motor M1, MV:1001,1005HSS – Helios import files
B axis, Motor M1, MV:1002,1003,1004HSS – Helios import files
B axis, Motor M2, MV:1006, 2000HSS – Helios import files
B axis, Motor M3, MV:1000HSS – Helios import files

Obsolete models

Positioner type   Firmware
HW:27B1 (2-axis)EHX (ver. 6)
HW:27B1 (1-axis)EHX (ver. 6)
  
HW:20H1 (SM3xxxOG)EHX (ver. 1.7)
HW:20H1 (SM3xxxOG) MW:1110EHX (ver. 1.7gr)
HW:20H3 (SM3xxxOG)EHX (ver. 3.7)
HW:20H3 (SM3xxxOG) MW:1110EHX (ver. 3.7gr)
  
HW:20H1 (SM3xxxCBL)EHX (ver. 1.7)
HW:20H2 (SM3xxxCBL)EHX (ver 2.7)
HW:20H3 (SM3xxxCBL)EHX (ver 3.7)
HW:20H3 (SM3xxxCBL) MW:1110EHX (ver. 3.7gr)

Technical Support

Contact technical support by email: [email protected]

 

Remote desktop, download app:

Contact technical support online:

  

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.