Support contact form

Support Contact 

Do you need our support?

No problem. But before having our support, please fill up form and get a ticket. Only in this way we can offer you a quick, successful and reliable support.

When the problem is in solar tracker itself

We are requesting a few pictures of installed system and screenshots from tracker’s menu (program Helios, web browser,…etc). 

HINT: do screenshots with pressing “PrintScreen” key on your keyboard and paste picture to some program (Paint,Word,…). Photo makes blurry pictures.

We will respond to the email which you will enter. Always use the same email.

All fields are mandatory.

When you think that the services that we are offering are covered with guarantee terms send the photograpy or scann of original invoice.

We offer the support only if you paid the product in full by the Reseller or from us

Support Contact Form

Please fill out the form below as completely as possible.

"*" indicates required fields

Full name*
Company*
Address (all fields are required)*
MW version*
How many panels are mounted*
Voltage used to supply the tracker*
Tracker or heliostat*
Brand name*
Drop files here or
Max. file size: 200 MB.
    Drop files here or
    Max. file size: 200 MB.
      Invoice no.*
      Purchased from*
      MM slash DD slash YYYY
      Is the product in guarantee period*
      Consent*