Tehnical support

Tehnical Support

Upgrading page

IMPORTANT NOTE: Before upgrading, check HW / MV version of the product you own. Always use the proper version, otherwise product may not work as expected.

Hint: if the browser doesn’t want to download the file with clicking it, hold cursor over the link, right-click with mouse, “save link as” and save file on disk.

Firmwares

Positioner type   Firmware
 BIN (ver. 8030)

HW:36F (Micro-F)

Compatible with Helios Analytics ver. 2.0.19 or higher
  ATTENTION: If bootloader version on your device is lower than 8.005, upgrade bootloader first (micro_bw.bin)
Sigma type   Firmware
 BIN (ver. 1369)

HW:35A (Sigma) Wireless  

For Sigma with LoRa master converter
HW:35A (Sigma) RS485   For Sigma with wired connection – RS485 to positioners

 

Positioner typeFirmware
HW:36A (Micro) NEW (18-10-2014)EHX (ver.6.64)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: If you are upgrading from version lower than 6.56 to higher, import suitable *.hss file below
HW:27E  (18-10-2014)EHX (ver.6.64)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: ver. 6.58 and higher, change parameters:
A1 = 134
A2 = 0
HW:26AEHX (ver.6.36)
HW:27C0,27C1  (18-10-2014)EHX (ver.6.64)
compatible with Helios Analytics ver. 2.0 only or higher
ATTENTION: ver. 6.58 and higher, change parameters:
A1 = 134
A2 = 0

Full default settings

Tracker typeFull default settings
SM44M1VxPHSS – Helios import files
SM44M2VxPHSS – Helios import files
SM44M3V15PHSS – Helios import files
SM3xxx, MC13HSS – Helios import files
SM3xxx, MV: 1010, 1000 ; 1 HallHSS – Helios import files
SM3xxx, MV: 1010, 1000 ; 2 HallsHSS – Helios import files
SM3xxx, MV: 1100, 1101, 1110, 1111HSS – Helios import files
SM3xxx, MV: 1102, 1112, 1120, 1121HSS – Helios import files

Partial default settings

Geometry onlyPartial settings
SM44M1VxPHSS – Helios import files
SM44M2VxPHSS – Helios import files
SM44M3VxxPHSS – Helios import files
SM12SLT on A axisHSS – Helios import files
SM12SLT on B axisHSS – Helios import files
Actuator onlyPartial settings
A axis, Motor M1, MV:1000HSS – Helios import files
A axis, Motor M1, MV:1001,1005HSS – Helios import files
A axis, Motor M1, MV:1002,1003,1004HSS – Helios import files
A axis, Motor M2, MV:1006, 2000HSS – Helios import files
A axis, Motor M3, MV:1000HSS – Helios import files
B axis, Motor M1, MV:1000HSS – Helios import files
B axis, Motor M1, MV:1001,1005HSS – Helios import files
B axis, Motor M1, MV:1002,1003,1004HSS – Helios import files
B axis, Motor M2, MV:1006, 2000HSS – Helios import files
B axis, Motor M3, MV:1000HSS – Helios import files

Obsolete models

Positioner type   Firmware
HW:27B1 (2-axis)EHX (ver. 6)
HW:27B1 (1-axis)EHX (ver. 6)
  
HW:20H1 (SM3xxxOG)EHX (ver. 1.7)
HW:20H1 (SM3xxxOG) MW:1110EHX (ver. 1.7gr)
HW:20H3 (SM3xxxOG)EHX (ver. 3.7)
HW:20H3 (SM3xxxOG) MW:1110EHX (ver. 3.7gr)
  
HW:20H1 (SM3xxxCBL)EHX (ver. 1.7)
HW:20H2 (SM3xxxCBL)EHX (ver 2.7)
HW:20H3 (SM3xxxCBL)EHX (ver 3.7)
HW:20H3 (SM3xxxCBL) MW:1110EHX (ver. 3.7gr)

Technical Support

Contact technical support by email: [email protected]

 

Remote desktop, download app:

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