Return Merchandise Authorization (RMA) Request

If you are having problems with your Solar product, your first step should be to fill in our RMA form and then contact our in-house technical support staff to help you troubleshoot your issue. Please use RMA Number Request Form to start the process.

An RMA can be used for repair if a product you have purchased is no longer functioning as it should. Please provide a detailed description of the problem(s) you are encountering, and whether you have previously discussed your issue with a Customer Service representative via phone or email.

Please note that all packing materials, manuals, CDs, other accessories and/or documentation must be included in the original packaging, as provided by the manufacturer, for your return to be processed.

RMA Request Procedure and Terms

The following procedure MUST be adhered to in its entirety in order to assure proper processing of your return. Any deviation from the below listed procedure may nullify your RMA and cause either a delay in processing or an outright refusal of your return.

A Return Merchandise Authorization (RMA) number must be requested using the form below and then received via e-mail from our Support Staff before shipping any merchandise for repair. Each RMA number assigned is applicable only to the merchandise for which the request is made, and only for the specific incident for which it is intended. RMA numbers are only valid for 15 days and may not be re-used for future returns. The RMA number must appear clearly and legibly on the exterior of each and every return shipment/package addressed to:

SAT CONTROL d.o.o.
Pozenik 10, SI-4207 Cerklje
SLOVENIA – EUROPE
RMA#: (number)***

e-mail: [email protected]
tel: +3864-281-62-12

***RMA number you will receive from us separately, IT IS NOT RMA REQUEST NUMBER, which you are going to get from server!

RMA number you receive from us later and SEPARATELY (it is not RMA request number)!

Items may not be returned without a valid, pre-assigned RMA number. Any merchandise returned to SAT CONTROL d.o.o. without a valid RMA number may delay the return process to the customer and/or result in a refusal of package delivery to SAT CONTROL d.o.o.

Secure and insure packs

SAT CONTROL d.o.o. requires all customers to securely pack the items being returned to prevent possible damage during shipping.

If possible please package the unit with its original packing materials. Otherwise, please pack the unit as securely as possible, and backup your data, as WE CANNOT BE HELD LIABLE FOR DAMAGE CAUSED DURING SHIPPING OR THE LOST OF ANY CUSTOMER DATA.

Customers should insure the shipment and use a carrier that can provide proof of delivery in case it is lost or stolen, as we are not liable for any damaged or lost goods. SAT CONTROL d.o.o. cannot accept C.O.D shipments. All shipping charges for RMA requests/returns are pre-paid by the customer.

Repairs

For in-warranty repairs, SAT CONTROL d.o.o. will pay for Ground shipping back to the customer (no P.O. Box addresses will be accepted). If you wish to have it expedited, please request and provide payment for expedited shipping.

For out-of-warranty repairs, shipping charges will be made. If further work is to be done, the fee will be applied towards the total cost of the repair.

All repair work is covered under the terms of the standard warranty (or extended warranty if purchased with the system). Any repair warranty period that extends past the original system warranty period does not apply to the entire system, nor any components not directly involved in the repair service.

Any merchandise returned for service where no defective components are found may be charged a diagnostic fee plus return shipping and handling costs. So, please be as precise as possible when detailing any problems you may be having when applying for the RMA number.

Shipping charges are non-refundable. Customer agrees that all returned products will be 100% complete, in resalable condition, and will include the original packaging materials, manuals and all other accessories provided. If any component of the returned product is damaged or missing, SAT CONTROL d.o.o. return procedure will be breached and SAT CONTROL d.o.o. may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the damaged or missing component(s). This includes the product’s packaging, so please write the RMA number on an exterior (shipping) container.

By following these steps, it will reduce any delays in the processing of your repair, exchange, or refund. Your cooperation is appreciated.

RMA Number Request Form

Please fill out the form below as completely as possible. We usually will respond to your RMA Request within one to two working days.